- Microsoft activesync analyzer update#
- Microsoft activesync analyzer password#
- Microsoft activesync analyzer windows#
Microsoft activesync analyzer windows#
Open Windows Explorer and browse to the Sync folder (C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Sync). This change should be made on Exchange 2013 mailbox servers. Additional information on mailbox logging can be found here.
You need to enable ActiveSync mailbox logging on the Client Access Server and the mailbox to collect more detailed logging. If no, Enable ActiveSync Mailbox logging Capture Fiddler trace Analyze ActiveSync Mailbox Log.Įnable ActiveSync mailbox logging Capture fiddler trace Analyze ActiveSync mailbox Log Enable ActiveSync mailbox logging.To do this, follow these steps:Įnable the Include inheritable permissions from this object's parent and select OK twice.ĭid modifying the user object's permissions resolve the issue? To resolve this issue, modify the user object permissions to inherit permissions from the object's parent.
Microsoft activesync analyzer update#
If no, see Update Active Directory Permissions. If yes, see Enable ActiveSync Mailbox Logging Capture Fiddler Trace Analyze ActiveSync Mailbox Log. Is the Include inheritable permissions from this object's parent enabled? Go to the Security tab and select the Advanced button. Go to the View menu and select Advanced Features. Verify the user object permissions are not preventing connectivity issues. If Entire site or organization, see Exchange Remote Connectivity Analyzer. If One or more users, see Check Active Directory permissions. How many users are unable to connect to Exchange ActiveSync? You must identify the impact in your environment before you begin to troubleshoot this issue. Please have all of the data collected from this troubleshooting available when you contact support. For more help resolving this issue contact Microsoft Support. 
If no, sorry, we cannot resolve the issue by using this guide. Run the following cmdlet to assign this new policy to the mailbox: Set-CASMailbox user -ActiveSyncMailboxPolicy "Test ActiveSync Policy"ĭid creating a new ActiveSync mailbox policy resolve the issue? Run the following cmdlet to create a new ActiveSync mailbox policy: New-ActiveSyncMailboxPolicy -Name "Test ActiveSync Policy" To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user. The available device settings are dependent on each device and not all settings work with all devices. Run the following cmdlet to modify the UserPrincipalName: Set-Mailbox user -UserPrincipalName modifying the UserPrincipalName resolve the issue?Įxchange ActiveSync includes the use of ActiveSync mailbox policies. To resolve this issue, modify the UserPrincipalName attribute for the user. Right-click on Active Directory Domains and Trusts and select Properties.Įnter the primary SMTP address domain and select Add and then select OK. Open Active Directory Domains and Trusts. To resolve this issue, you will need to add the primary SMTP address domain to the UPN suffix list. If no, see Add UPN suffix Modify the User Principal Name.Īdd UPN suffix Modify the User Principal Name Add UPN suffix. If yes, see Modify the User Principal Name. Is the SMTP address domain listed in drop-down? Go to the Account tab and select the drop-down list for the User logon name. Locate the user object and double-click to view the properties. Open Active Directory Users and Computers. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute. Run the following cmdlet to retrieve the attribute values: Get-Mailbox user | fl UserPrincipalName,PrimarySmtpAddressĭoes the UserPrincipalName match the PrimarySmtpAddress for the user? 
Verify these two attributes have the same value. This combination only works when the user principal name value matches the email address for the user.
Microsoft activesync analyzer password#
Most Exchange ActiveSync devices request the email address and password to set up the device.
If yes, congratulations, your ActiveSync issue is resolved. Was the issue resolved using the results of the Exchange Remote Connectivity Analyzer results? Locate the error within the results (should be near the end) and address the issue. To resolve this issue, review the results of the test and address any found issues. If yes, see Analyze Exchange Remote Connectivity Analyzer Results.Īnalyze Exchange Remote Connectivity Analyzer results (if connectivity test fails). Select Exchange ActiveSync Autodiscover from the Microsoft Exchange ActiveSync Connectivity Tests and select Next.Įnter all the required fields and select Perform Test. To do this, follow these steps:īrowse to the Microsoft Remote Connectivity Analyzer site. Verify that Autodiscover is working for Microsoft Exchange ActiveSync. Unable to create a profile on the deviceĮxchange Remote Connectivity Analyzer (can't create a profile on the device). Reference this article for a list of current known issues.
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